Customer Success Manager - Boulder, CO or Remote

What we believe:
At SmartRank we believe that job descriptions have very little value.  The language in almost all job descriptions is vague, at best, which doesn't really help applicants know exactly what the hiring organization is looking for.  Because the language is vague, applicants interpret what they want to think about the role which doesn't really help the hiring organization.  Basically job descriptions don't really help either side of the hiring process.

We believe that every applicant should get an equal playing field when it comes to applying for a job.  That's one of the reasons we don't look at resumes until after we've decided to interview someone.  Instead we use our own software application to determine whether an applicant qualifies for a particular role based on the qualifications we are specifically looking for in a new employee.  Every applicant receives the exact same set of questions and our hiring managers don't look at information that typically creates unconscious bias.

Job descriptions and resumes are extremely antiquated ways of evaluating talent.  They are also rife with bias.  We also believe in letting applicants know right away whether they are in consideration for a role, or not.  If you believe the same way we do about these challenges in the hiring process, then keep reading or just hit the apply button.

What you will be doing:
Curious what you will be doing in this role?  You will be supporting customers with on-boarding, training, periodic reviews, issue resolution, renewals, and helping them to generate questions/answers for the SmartRank application.

Why you would want to work at SmartRank:
  • Be a part of a truly disrupting technology that addresses a very antiquated, inefficient, ineffective, bias-centric hiring process that most companies unfortunately still practice today
  • Equity in a new start-up that has potential to be huge
  • Learn how to build and grow a start-up (in case you might want do it yourself one day)
  • Never be bored and always be challenged because building a start-up is hard!
  • Ability to make an actual impact at an organization, have your ideas be really listened to, and have the opportunity to create your own career path
  • Work with a team where each team member is extremely good at what they do
  • Have a lot of fun!!
What to do next:
All you have to do is apply and be honest with your answers.  That's it!!  The rest will take care of itself.  
Thank you for considering SmartRank.