What You Do:
- Responsible for ensuring the delivery of Eon Care Management services as defined in the customer Master Sales Agreement.
- Works closely with the Leadership team to achieve performance metrics as defined in the customer SLA.
- Functions as a liaison between Customer and Eon Care Management team.
- Perform 1:1 syncs with the Eon Care Management team to provide feedback, coaching, and identify areas of growth.
- Perform annual performance reviews of Eon Care Management team.
- Responsible for the onboarding of all Eon Care Management team new hires.
- Organize and delegate assignments to the Eon Care Management team.
- Compile monthly metric reports on Eon Care Management performance.
- Compiles data, tracks outcomes, and makes recommendations for Eon Care Management process improvement.
- Provide assistance in resolving concerns about service delivery and escalate as necessary to local and enterprise administration.
- Understands and communicates customer needs internally for prioritized product development.
- Works closely with the Leadership Team to develop ongoing strategic goals to further Eon Care Management adoption.
- Works closely with the Eon Success team by collaborating on efforts needed to resolve internal and external open tickets related to Eon Care Management.
- Work closely with the Implementation team to ensure deliverables for Eon Care Management implementations.
- Assist Clinical Transformation Coordinators in management of incoming worklists as needed.
Knowledge & Skills:
- Degree in Medical field such as RN, RRT, RT, or equivalent preferred
- Management experience required
- Self-starter with enthusiasm and initiative, and ability to operate independently with limited oversight.
- Exceptional attention to detail and time management skills
- Demonstrate excellent motivation, team leading, and the ability to achieve goals and objectives.
- Excellent communication, interpersonal leadership, coaching, and conflict resolution skills.
- Demonstrated finesse of health systems creating standardized policies and procedures
- Oncology and/or Radiology experience preferred
- Strong foundation in medical terminology
- Commitment to ongoing personal development and outstanding domain knowledge within the deployment of technology solutions within healthcare
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- High degree of integrity, professionalism, and the ability to establish a high level of credibility both internally and external to the organization
- High level of initiative and works well in a team environment
- Handles stressful situations and deadline pressures well
- Remote, home-based position with some travel
“So what’s in it for me,” you ask?
We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you'll enjoy:
- Competitive salary
- Health and dental insurance
- Referral bonuses
- Generous vacation time
- Paid Sick Time, Maternity, Paternity and Bereavement leave
- Professional development and career growth opportunities
- Awesome team members
Check us out at eonhealth.com!
The pay range for this position in Colorado is $60,000 - $90,000 (yr base pay); however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the Colorado Equal Pay Act. Base (CEPA) pay information is based on market location.
If we still have your attention, don't delay, send us your resume.
EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.
The pay range for this position in Colorado is $60,000 - $90,000 (yr base pay); however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the Colorado Equal Pay Act. Base (CEPA) pay information is based on market location.
If we still have your attention, don't delay, send us your resume.
EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.
Thank you for considering Eon.