Nextworld, named #1 “Best Place to Work” in 2020 and 2021 by the Denver Business Journal, is a high-growth software development company based entirely in the Denver Tech Center.
What You'll Do
You’ll play the critical role of providing exceptional support to our customer base. You will use your knowledge of basic financial systems, your investigative mindset, and your emotional intelligence to answer questions, resolve problems, and keep the customer’s business running smoothly. You will build strong relationships with our customers and advocate for their needs as we build roadmaps for our growing portfolio of products. Working in the growing Customer Support team, you’ll be joining a group of committed and highly proficient ERP experts that are on a mission to provide the best customer experience possible.
Here is a closer look at your responsibilities:
- Provide accurate, timely, and professional responses to customer inquiries
- Troubleshoot business process problems in our ERP financials software.
- Breakdown complex problems into actionable steps
- Master and maintain detailed knowledge of Nextworld software
- Keep your case queue up to date by providing regular status updates to the customer
- Provide clear documentation on how you resolved issues
- Understand the objectives of the customer and map their requirements to the capabilities of Nextworld software
- Provide feedback to Product Owners and application builders regarding application performance, quality assurance, and features
What We'll Do
We are committed to helping you build a career you love. We do this by providing:
· An experienced management team focused on your growth and career path
· Quarterly training activities on topics such as troubleshooting, project management, presentation skills, and specific functional areas
· A rotation program for support agents to explore other areas of the company periodically, so that they get a break from managing a case queue.
· Regular team building activities during working hours to build relationships.
Who You Are
You love solving a good puzzle! You have high emotional intelligence and demonstrate grace under pressure. You understand that the success of our business depends on customers that are well taken care of and supported. You are ready to be part of a growing team and bring your ideas for improvement to the table.
What You Bring
· Bachelor’s degree in Business, Finance, or Accounting
· 1-2 years working with financial software, preferred
· Customer interfacing experience
· Strong analytical and problem-solving skills
· Ability to communicate effectively with customers, partners, and internal teams
· Ability to constantly learn and adapt to new technologies
Compensation Range: $60,000 - $75,000 (depending on experience)
Thank you for considering Nextworld.